JetBlue's Apology [Ethics, Norms and Values] NEB English Class 9 Exercise
Reading II - JetBlue's Apology A. Vocabulary: Definitions Matching Match the words in column A with their correct meanings in column B. Word (Column A) Correct Meaning (Column B) disrupt iii. to make it difficult for something to continue in the normal way crewmembers v. all the people working on a ship, plane, etc. hinder iv. to make it difficult for somebody to do something or for something to happen inconvenience ii. trouble or problem, especially concerning what you need or would like yourself emerge i. to come out of a dark, confined or hidden place B. Comprehension Questions 1. Who has written the letter? David Neeleman has written the letter. 2. Who is it addressed to? It is addressed to the customers of JetBlue. 3. How long has JetBlue been serving its customers? It has been serving for seven years. 4. What was the main cause of inconvenience to the passengers? Winter ice storm was the main cause of inconvenience to the passengers. 5. What sort of service does this company promise? This company pr…