JetBlue's Apology [Ethics, Norms and Values] NEB English Class 9 Exercise

Reading II - JetBlue's Apology

A. Vocabulary: Definitions Matching

Match the words in column A with their correct meanings in column B.

Word (Column A) Correct Meaning (Column B)
disruptiii. to make it difficult for something to continue in the normal way
crewmembersv. all the people working on a ship, plane, etc.
hinderiv. to make it difficult for somebody to do something or for something to happen
inconvenienceii. trouble or problem, especially concerning what you need or would like yourself
emergei. to come out of a dark, confined or hidden place

B. Comprehension Questions

1. Who has written the letter?
David Neeleman has written the letter.
2. Who is it addressed to?
It is addressed to the customers of JetBlue.
3. How long has JetBlue been serving its customers?
It has been serving for seven years.
4. What was the main cause of inconvenience to the passengers?
Winter ice storm was the main cause of inconvenience to the passengers.
5. What sort of service does this company promise?
This company promises to make the experience of flying happier and easier.
6. What does the JetBlue Airways Customer Bill of Rights contain?
It contains the details of compensation.

C. Travel Reflection

Have you ever faced any problem when travelling on holidays or to another village or town?

Travelling to a different place, whether for a holiday or to visit another village or town, can come with its fair share of problems. One of the most common issues faced by travelers is the lack of familiarity with the new environment. This can make it challenging to navigate around the area, find suitable accommodation, or locate essential services such as hospitals and pharmacies. Additionally, travelers may encounter language barriers, cultural differences, or encounter unexpected events like natural disasters or political unrest. All these factors can contribute to making travel stressful and unpleasant. However, with proper planning and research, many of these problems can be mitigated, and travelers can enjoy their trip with greater ease and comfort.


Verb Tense Transformation

A. Correct Verb Forms: Sophiya's Daydream

Rewrite the text using the correct form of the verbs in brackets.

Sophiya sits in the classroom. Her teacher stands in front of the class teaching. But, Sophiya is doing something else. She is daydreaming. She is not in the class. She is dancing on a stage in front of hundreds of people. She is wearing a beautiful costume. She is tapping and twirling. She is spinning on one leg.

She is kicking her feet. She is leaping and flying through the air. The audiences are standing on the floor. They are clapping and are shouting “Bravo! Bravo!!”.

“Sophiya?”

“Sophiya?” her teacher is calling. He is not teaching anymore.

“Yes?” Shophiya feels a bit embarrassed. Her cheeks get red.

“Are you feeling okay? You shout ‘Bravo! Bravo! Bravo!’ in the class.”

“Sorry! I am just enjoying the class so much ‘Bravo! Bravo!’.”

B. Sentence Completion with Relevant Verbs

Show Completed Sentences (a-l)
  • A: We are going to the cinema tonight. / B: Do you want to go with us?
  • A: I go on holiday two or three times a year. / B: That's great! And where do you go this year?
  • I think it's better to stay. It is raining and we don’t have an umbrella.
  • Who is that man? Why is he looking at us? What is he doing?
  • Tomorrow, I will visit my doctor in the morning.
  • Where's John? He is recording to a new song in this room.
  • Rita was working hard all day yesterday but she is not doing it today.
  • Nitu is reading a story at the moment.
  • The plane is taking off the runway now. You are too late.
  • I told you that I won't be with you anymore. You're simply not a team player.
Study Tip: Pay attention to keywords like "at the moment" for continuous tenses and "usually" for simple tenses.
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About the author

Ramji Acharya
Kathmandu University, School of Education

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